Privacy Policy

Effective Date: April 2025  ·  Website: krushiexim.com

1. Introduction

Krushi Vaibhav Farms (“we,” “our,” or “us”) operates the website krushiexim.com (the “Site”). We are an agricultural export company based in Nashik, Maharashtra, India, engaged in the farming, sorting, packing, and international export of fresh produce including table grapes, pomegranates, and corn.

This Privacy Policy explains how we collect, use, disclose, and protect information about visitors and customers of our Site. By accessing or using the Site, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily submit to us, including:

• Name, email address, phone number, and billing/shipping address when you register an account or place an order
• Business name and trade details when engaging with us as a B2B partner
• Correspondence submitted through contact forms or email
• Login credentials (username and password) for your account

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address, browser type, and operating system
• Pages visited, time spent, and referral URLs
• Device identifiers and approximate location data
• Cookies and similar tracking data (see Section 7)

2.3 Payment Information

Payment transactions are processed by third-party payment processors. We do not store your full credit card or banking details on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil orders, including coordination of shipping and logistics
• To manage your account and provide customer support
• To communicate with you regarding order status, invoices, and delivery updates
• To respond to enquiries from B2B partners and prospective buyers
• To improve our website, products, and services
• To send transactional emails and, where you have opted in, promotional communications
• To comply with legal and regulatory obligations under applicable Indian law
• To detect and prevent fraud or misuse of our platform

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: To process your orders and fulfil our obligations to you as a buyer or partner
• Legitimate interests: To operate and improve our Site and services
• Legal obligation: To comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act)
• Consent: Where you have explicitly consented, such as for marketing communications

5. Sharing of Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Logistics and freight partners to fulfil your order and coordinate export shipments
• Payment processors for transaction processing
• Government authorities (e.g., APEDA, Customs, FSSAI) where required for export compliance and documentation
• Technology service providers (hosting, email, analytics) who process data on our behalf under appropriate data processing agreements
• Professional advisors (legal, financial) under obligations of confidentiality

All third parties are required to handle your data in accordance with applicable privacy laws and our instructions.

6. International Data Transfers

Krushi Vaibhav Farms exports produce to markets in Europe, CIS countries, and other regions. Where fulfilment of an order requires sharing your data with entities located outside India, we take appropriate measures to ensure such transfers comply with the DPDP Act, 2023 and other applicable regulations, including reliance on standard contractual clauses or adequacy decisions where applicable.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies may be used to:

• Maintain your session and shopping cart
• Remember your preferences and login status
• Analyse traffic and understand usage patterns (e.g., via Google Analytics)

You may manage or disable cookies through your browser settings. Disabling certain cookies may limit the functionality of the Site.

8. Data Retention

We retain your personal data for as long as necessary to:

• Fulfil the purposes described in this policy
• Comply with legal and tax obligations (typically 7 years for financial records under Indian law)
• Resolve disputes and enforce our agreements

Account data may be deleted upon your request, subject to our legal retention obligations.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023, and other applicable laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing based on consent
• Nominate a person to exercise your rights in the event of your death or incapacity
• Request erasure of your personal data, subject to legal retention obligations
• Raise a complaint with the Data Protection Board of India

To exercise any of these rights, please contact us at krushivaibhavac@gmail.com. We will respond to your request within a reasonable time and in accordance with applicable law.

10. Children’s Privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

11. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• Secure HTTPS encryption on the Site
• Access controls and authentication requirements for internal systems
• Regular review of our data handling practices

No method of electronic transmission or storage is completely secure. While we take appropriate steps to safeguard your data, we cannot guarantee absolute security.

12. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Krushi Vaibhav Farms

Gat No 740/21, Khedgaon, Tal Dindori, Dist – Nashik – 422205, Maharashtra, India

Email: krushivaibhavac@gmail.com

Phone: +91 7722060161 / +91 8888794920

Website: krushiexim.com